Dear Mr. and Mrs. Alamo

Today we finally booked a rental car. After long hours of comparing quotes from different agencies we finally settled for you. Your quote just couldn’t be beaten by any of your competitors. We also realized, it’s not that easy to rent a car for a period of 61 days. But it’s possible with you, so thanks for that already. We’ve rented an intermediate SUV at a phenomenal rate of 1,900 dollars including all insurances, collission damage waivers and additional drivers! Good job, Mr. and Mrs. Alamo.

But that’s not the only reason I’m writing to you. I’m sure you can already guess that there is something I also wanna complain about.

Let’s talk about Alamo locations and their office hours in New York. I just can’t think of a reason, why Alamo does not run offices at any of the airports in the New York area. You know, we are not landing in New York City, but at the Newark Liberty Int’l Airport on the other side of the Hudson. If Alamo does not need to run an office in Newark, that’s fine. But what about JFK or LaGuardia? Nope. You can’t find Alamo anywhere near those. I mean, we’d be willing to travel across half the city, to get our rental car at JFK. But no. Would be pointless.

Not so in Manhattan: Obviously you need to have even six offices there! And almost all are located in rather close vicinity. What kind of business strategy is that? Or wasn’t enough left for the airports, after you paid all the rent in Manhattan?

I know what you are thinking right now: Better for us, since we won’t have to travel all the way from Newark to JFK.

I wish! But it’s even worse. We are landing in Newark shortly after 9 PM. By that time all your Manhattan locations are already closed for more than 3 hours! Not that you not only don’t run any airport offices in and around New York City, your office hours in Manhattan are not very helpful either! Monday thru thursday till 6 PM, saturdays only till 2:45 PM! In New York City. The Big Apple! Metropolis! Gotham City! N-E-W Y-O-R-K! The city that never sleeps, dammit. I am not even talking about Boise, Idaho, where by the way Alamo is operating till 9 PM seven days a week! And I remember getting rental cars from Alamo at far smaller airports even past midnight!

Not so in New York, always something special. What can I say? Now we need to take a cheap motel at the airport, leave at daybreak to finally get to our rental car in the heart of Manhattan

I better take another look at the rate we are paying, so I can’t be really mad at you, Mr. and Mrs. Alamo.

All the best from
THE AMERICAN BACKROOM

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